Customer Experience Advisory Council Member Profile
Vinod Mammen
Senior Management Consultant
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Areas of Expertise
Customer-Focused Innovation, Customer First Culture, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data
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Customer-Centric Strategy Execution and Program Management professional with strong operational and technology background as well as project and product management expertise in strategy development, change management, mergers and acquisitions, process analysis and design, continuous value delivery and related key transformative implementations company-wide while providing a positive customer experience both at the point of sale and after the sale, in order to drive profit and gain competitive advantage.
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