Customer Experience Advisory Council Member Profile

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Timir Patel​

EquiTrust Life Insurance Company
VP of Internal Audit

Areas of Expertise

Being in the High Tech space, a company's growth rests of keeping existing customers happy. With a sharp eye on renewals, my role in Customer Success Operations is to establish processes for consistency and efficiency and to measure results. The customer journey starts in the sales process through how customers utilize the Seismic product.  I am fortunate to work with these different functions within my company. 
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