Customer Experience Advisory Council Member Profile
Steve Thompson
Director
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Areas of Expertise
Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience in your Organization-Navigating Politics of Change
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Steve Thompson is an independent consultant based in the United Kingdom. He specializes in public sector parking and transportation, with over twenty-seven years' experience in local government and private practice. He provides technical advice to Central Government and the British Parking Association on the impact of legislation on organizations and individuals.
Steve works with companies and mentees to help them understand the philosophy, not just the mechanics, of their customer-facing services. Away from the office, he is a rock climbing instructor and coach.
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