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EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Customer Experience Advisory Council Member Profile


Regina Vercilla

Gateway Health
Vice President
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Areas of Expertise

Your Customers, Their Journey, Customer First Culture, Customer Experience Functional Alignment
Regina is the Vice President, Clinical Strategy and Innovation for Gateway Health, an MCO based in Pittsburgh.  In this role, she is responsible for driving strategy to create member centric solutions to support the member journey to self-reliance, including innovative and transformative programs related to technology and social determinants of health.  During her time at Gateway, she has overseen the development of the SDOH strategy as well as implementation of a number of initiatives, including programs focused on transportation, food, housing and community driven initiatives.  Regina has more than 35 years of healthcare operational and consulting experience and a history of progressive hospital leadership experience. Prior to joining Gateway, she was with Deloitte Consulting, where she worked with organizations on Case Management redesign, Capacity Management, as well as assessing and implementing Clinical Effectiveness initiatives.  Prior to Deloitte, Regina held various roles in healthcare, including Director, Vice President in acute care, and CEO of an LTACH.

Regina has supported numerous philanthropic/community organizations throughout her career, including Allies for Health and Wellbeing, Coro Center for Civic Leadership, and Off the Floor (The Furniture Bank).  She is currently a member of the Board of Directors of the Greater Pittsburgh Community Food Bank.

Regina received a BSN from Carlow University in Pittsburgh, and a Masters in Health Services Administration from the University of St. Francis.

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     712 H Street NE  #1530
     Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

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  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Contact Us
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Customer Experience Certificate >
        • The CX Difference
        • Faculty and Leadership
        • Academic Overview​
        • Upcoming Classes
        • Curriculum
        • In-Classroom Program
        • Online Program
        • Program Faq
        • Register Now
      • In-Class Experience
      • Online Experience
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
    • Women in Leadership >
      • Faculty & Leadership
      • Curriculum
      • Upcoming Classes
      • Register Now
  • Custom Programs