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EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Customer Experience Advisory Council Member Profile


Monica Barrett-Fischer

Benefit Administrative Services
VP Operations

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Areas of Expertise

Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture
Monica Barrett-Fischer currently serves as Vice President of Operations at Benefit Administrative Services.   Prior to that, Monica led the claims and eligibility operations at Boncura Health Solutions for two years and she spent 19 years with Health Care Service Corporation (BCBS of IL, NM, TX, OK and MT). There she served in operations leadership roles for health insurance administration of individual, small group and large group markets. Monica holds a Bachelor of Science in Business Administration Degree from DeVry University. She is currently serving on the George Washington University School of Business Customer Experience Program Advisory Council.

In her free time, Monica enjoys spending time with family and friends and traveling whenever the opportunity arises.

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712 H Street NE  #1530
Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

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  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs