Customer Experience Advisory Council Member Profile
Monica Barrett-Fischer
Benefit Administrative Services
VP Operations |
Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture
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Monica Barrett-Fischer currently serves as Vice President of Operations at Benefit Administrative Services. Prior to that, Monica led the claims and eligibility operations at Boncura Health Solutions for two years and she spent 19 years with Health Care Service Corporation (BCBS of IL, NM, TX, OK and MT). There she served in operations leadership roles for health insurance administration of individual, small group and large group markets. Monica holds a Bachelor of Science in Business Administration Degree from DeVry University. She is currently serving on the George Washington University School of Business Customer Experience Program Advisory Council.
In her free time, Monica enjoys spending time with family and friends and traveling whenever the opportunity arises.
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