Customer Experience Advisory Council Member Profile
Areas of Expertise
Bridging our external and internal customer's experience and expectations with the needs of the business Building data frameworks, processes and methodologies to aid in scalable and repeatable informed decision making and the follow-on customer messaging
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Michael Infante is the Chief Credit & Risk Officer for Cisco Systems, Inc., overseeing over $50 billion in annual trade, channel and subscription receivables and over $11 billion in lease and loan financings in more than 100 countries. Infante is committed to accelerating informed decision-making and enabling sales while ensuring a balanced portfolio and maintaining an industry leading risk management practice. He also focuses on building and scaling Cisco Capital’s Enterprise Risk Management strategy, developing portfolio management and risk analytics capabilities and systems integration to better leverage information in support of Cisco’s global business objectives.
Infante has been with Cisco for 20 years and previously led Cisco Capital’s Business Economics team, where his teams were responsible for pricing and structuring leases and loans globally, along with risk analytics. Prior to heading up Business Economics, Infante held various leadership roles in Structured Finance. Prior to joining Cisco in 2000, Infante spent 8 years at Ameritech Capital serving as Vice President of Business Development, Director of Sales and Director of Portfolio Management. Prior to Ameritech, he held several sales roles with Comdisco. Infante holds an MBA from the University of Notre Dame in South Bend, IN and a Bachelor’s Degree from St. Norbert College in DePere, WI.
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