Customer Experience Advisory Council Member Profile
The Haid Group, LLC
Founder and President
Areas of Expertise
Customer Experience Strategy, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Customer Experience in your Organization-Navigating Politics of Change
President, The Haid Group, LLC
Michael is a successful senior executive well versed in international business development, alignment of talent strategy with business
strategy, organizational and talent development, product innovation and management, marketing, sales and business process. Seasoned
professional / expert in integrated assessment and talent management systems and senior level consulting.
Michael is a recognized thought leader in the talent management sector. He has been quoted in MSNBC, CNNMoney, Fortune, Industry
Week, Human Resource Executive, Leadership Excellence, T+D Magazine, MSNCareers, HR Magazine, Toronto Globe and Mail, Canadian
HR Reporter, Benefits Canada and HR.com.
Representative Client Engagements:
• Provided consultation to an international manufacturing firm’s executive team on behaviorializing organizational values, aligning
near term business strategy with talent requirements, created and deployed a new values and competency model along with tools
and training to improve and align selection and development initiatives.
• Led a team of assessment center experts in the deployment of an assessment design to select a new CEO of a large financial
institution. Consulted with the Board of Directors as to which candidate would perform better under alternating business strategies.
• Worked with the C-Suite of a large manufacturer with global distribution to first assess individual executives in the C-suite and then
created and facilitated team development sessions to generate a higher performing C-Suite team.
Areas of Expertise:
• Business Strategy and Talent Alignment
• C-Suite/Executive Level Facilitation
• Competency Modeling
• Individual, Team and Organizational Assessment
• Selection System Design
• HR Subsystem Integration
• Leadership Development
• Change Management
• Instructional Design
• Skills Training