Customer Experience Advisory Council Member Profile
Mesha McLean
McLean Advisory Group
Senior Account Director - Strategic Accounts |
Areas of Expertise
Customer Experience Strategy, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment
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As an experienced Customer Success Leader and Strategy Consultant, Mesha has driven business growth for both large and medium sized technology companies by building deep relationships with Fortune 100 Clients, establishing trust, and being the Voice of the Customer. Driven by her passion to help companies envision the art of the possible and execute on that vision, she takes pride in delivering success throughout the customer lifecycle.
Currently working as a Senior Strategic Account Director for a Multinational Cloud Communications provider, Mesha is widely known for her process improvement skills, ability to drive revenues, and customer success expertise. Leaning on her MBA in Operations Management and Six Sigma Black Belt, she has brought her own unique style of analyzing needs, recommending enhancements, and implementing changes to improve both the internal and external customer experience. Adept at working across multiple departments, Mesha has proven that people and intelligent process design truly make the difference when creating Best in Class Organizations. Despite her busy schedule, Mesha also makes time to empower future leaders through mentorship and Life Coaching - all while managing a successful Consulting firm.
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