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EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Customer Experience Advisory Council Member Profile


Meredith Friedman

CubeSmart
Director of Operations

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Areas of Expertise

Experience redesigning the customer experience - including journey maps, increased touchpoints, leveraging insights from data Led an innovation team Able to get others excited about change and reduce resistance
Meredith Friedman is an accomplished operations and human resources leader. Throughout her career, she has successfully led large scale initiatives from ideation to implementation. She is currently the Director of Operations at CubeSmart (NYSE: Cube) – a real estate investment trust headquartered in the suburbs of Philadelphia. She capably devises enhancements to systems, structures, and organizational capability-building; these endeavors have elevated the customer experience and contributed to company growth.

She has a flair for building effective teams, developing others, and achieving results. She adeptly combines her passions for organizational psychology and problem solving by applying the latest research and data-driven insights to people, processes, and systems in ways that allow others to understand and follow. She is sought out for her strategic thinking, counsel, and mentorship on a recurring basis. Meredith holds an AB in Psychology from Harvard and is a graduate of The Wharton Management Program.

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712 H Street NE  #1530
Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

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  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs