Customer Experience Advisory Council Member Profile
Ellucian Company L.P.
Principal Customer Success Manager
Areas of Expertise
Mentoring, Coaching, Program Development, Customer Success Executive and visionary, Global Product strategy and deployment; Leading cultural diverse teams; Change agent driving business goals and objectives into identifiable and positive results.
I attended West Chester University of Pennsylvania (WCU), more than 10,000 miles from my home in Melbourne, Australia. Returning to WCU, after my graduate work, and worked in enrollment services and alumni relations.
Close to my heart was serving as advisor to the Abbé Society, an organization of woman-identified students at WCU that commits itself to the service of others on campus and the surrounding community. For over 16 years, I devoted countless hours of service and support, providing the women of the society with inspiration, encouragement, and mentoring. Under her leadership, the Abbé Society conducted over 1,000 service hours each semester.
I also served WCU as the co-chair of the alumni association’s scholarship committee for 20 years and as a Women in Leadership Institute faculty member.
To serve and support my female colleagues, I participate as co-facilitator for Ellucian’s Lean In Circles to focus on women’s leadership development.
I was honored with the Ellucian Serving Education Every Day (SEED) Award awarded the Woman of the Year Award by the Women in Leadership and Service (WILS) Committee of the WCU Foundation and recognized as a Distinguished Alumni. I currently serve on the WILS Committee and is the founder of Alice’s Circle, a mentor program designed to provide information, encouragement, and support to WCU female undergraduate leaders who are transitioning to graduate school or assuming their first professional job.
Together with several other Ellucian women leaders in the Global Services and Support, Managed Services, and Customer Success organizations, she created “Socks for the Season,” a holiday project that donates over 4,000 pairs of new socks to shelters across the U.S.
As a Principal Customer Success Manager, I work on behalf of the customer, serving as their advocate and supporting effective and meaningful solution adoption at their institution. It's a privilege to serve as a customer advocate, being able to understand their prioritie