Customer Experience Advisory Council Member Profile
Laurel Bougie
Meduit
Director of Customer Excellence |
Areas of Expertise
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As the Director of Customer Excellence for Meduit, Laurel is responsible for driving innovative solutions to improve the overall customer experience. Having professional understanding as both a customer and a vendor, she utilizes a holistic, cross functional, and data driven approach to increase customer retention and Net Promoter Scores (NPS).
Prior to joining Meduit, Laurel worked at United Technologies and aPriori Technologies in a variety of leadership roles including operations, supply chain, account management, and operational excellence. She holds an MBA in Supply Chain Management from Suffolk University in Boston and a BS in English from the University of Rhode Island. Laurel is also a graduate of the United Technologies Operations Leadership program.
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