Customer Experience Advisory Council Member Profile
Kimberly Jenkins
KLJ Strategies
Owner |
Areas of Expertise
Customer-Focused Innovation, Customer First Culture, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
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Kimberly Jenkins is the owner of KLJ Strategies, a consulting company that collaborates with private security companies to develop intelligence units. With nearly two decades as an intelligence analyst in the U.S. Secret Service, she specializes in client and location risk analyses, behavior-based threat assessments, establishing policies and procedures to reduce risk, identifying emerging trends, and evaluating all types of security data to inform corporate decision-making.
Kimberly also has extensive experience leading non-profit organizations and cultivating community, serving on several boards and leading fundraising, donor relations, and communication initiatives. She is a public speaker, facilitator of difficult civil conversations and emerging author.
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