Customer Experience Advisory Council Member Profile
Kevin Smith
Chesapeake Utilities Corporation
Senior Director, Project Management/PMO Specialist |
Areas of Expertise
Kevin has been working with customer facing projects for over 20 years. He has lead change management and customer experience improvement efforts for both online and in-person applications, processes, and programs.
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Kevin Smith is a skilled Project and Program Management Leader with over 20 years of experience providing business solutions and project leadership in a number of industries for multi-million-dollar projects.
He has extensive experience in all aspects of project management, including all phases of the software development life cycle, change management, internal/external negotiations, project rescues/turnarounds, budget and timeline monitoring, cross-functional team leadership, risk analysis, reporting, and customer experience.
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