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EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Advisory Council Member Profile


Kelley O'Keeffe

ServiceSource
Senior Director, Global Account Management
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Areas of Expertise

Customer Experience Strategy, Customer First Culture, Principles of Customer ​Relationship Building, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
Kelley O’Keeffe, MBA has been working the technology industry for 15 years managing marquis client relationships for technology firms in the B2B space.  Kelley’s background with IBM and Gartner in Silicon Valley allowed her to develop and refine her method of client engagement that allowed her to be a trusted advisor to her clients to improve their customer experience and go to market approaches.

Kelley is currently Senior Director, Global Account Management for ServiceSource, the ‘Customer Experience Company.’  She now resides in Atlanta with her husband Jaime and dog Elvis.

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712 H Street NE  #1530
Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

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  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs