Customer Experience Advisory Council Member Profile
Director, Business Development
Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
Kate is an accomplished operations leader who delivers high-quality fertility healthcare, ignites performance of diverse teams, and boosts profits for multi-site facilities.
In partnership with executive management teams, physicians, and partners, she creates cutting-edge solutions in support of the organization’s mission and goals while providing best-in-class employee and patient programs.
Her competitive advantage is leading cultural shifts in operations while influencing key decisions pertaining to strategic initiatives, capital costs, and operating models.
Blending business and financial acumen, she leverages her robust expertise in healthcare organizations to operationalize, commercialize, and transform start-up businesses into streamlined profitable enterprises.
She's viscerally committed to her employees and steers positive work cultures via talent development and mentorship, cascading long-term goals throughout an organization. Kate is regarded as a natural leader who builds and unites winning, persistent, highly disciplined, and top performing teams.
She believes in pursuing the impossible for maximum social impact. Focus on what you can control, and success reveals itself. Take care of your people, look after your community, and act on what is important.