Customer Experience Advisory Council Member Profile
John Matelski
Chief Innovation and Information Officer
|
Areas of Expertise
YOUR Customer Experience Strategy, YOUR Customers, THEIR Experience Journey, Customer-Focused Innovation, Customer First Culture, Customer Experience in your Organization-Navigating Politics of Change
|
John Matelski is an Information Technology & Security executive with over thirty years of progressively responsible experience. He is currently the Chief Innovation and Information Officer for DeKalb County, Georgia, a position he has held since 2012. In his current position, John’s duties include executive management of all information technology and security resources and systems that support County operations, as well as driving innovation throughout the County enterprise. He is also responsible to ensure that citizen/constituent engagement is world class, and enabled and accessible for everyone.
Matelski graduated from Arizona State University with a B.S. in Computer Science and a M.B.A. with an emphasis in Computer Information Systems. Matelski has a proven track record of leadership in the public and private sectors utilizing innovation and resourcefulness with a proven ability to build a compelling vision, and move an organization toward it. Matelski has been published in several industry trade journals including CIO Magazine, JD Edwards Quest magazine, Government Technology magazine, State Tech, DBTA and Oracle Profit magazine. He has conducted key notes, workshops and presentations at industry conferences across the globe, and also consults with numerous commercial and government entities to establish strategies that proactively deal with Customer Experience, IT and security issues. Matelski was most recently honored to receive a National Association of Counties (NACo) presidential appointment to serve as Vice-Chair of the Information Technology Standing Committee. This committee advises the NACo Officers on information technology issues and provides oversight on information technology projects that impact the nations community of counties.
|
