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EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Customer Experience Advisory Council Member Profile


Jeremy Jordan

SDI
Chief Operating Officer

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Areas of Expertise

Customer Experience Strategy, Customer First Culture, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data
Jeremy Jordan is the Chief Operating Officer leading all customer services at SDI, Inc.  Delivering to a diverse blend of industries as well as customer positions ranging from mechanic to CFO and CPO, Jeremy is laser focused on reducing the total cost of ownership in the often under resourced MRO (Maintenance, Repair and Operations) supply chain. After spending more than two decades in business service organizations helping customers tackle their challenges, Jeremy knows how to effectively collaborate with customers to define their goals, objectives and pain points then unite that information with the data science to execute the right solution.  Ultimately, Jeremy unlocks the full value from a spend category previously thought unachievable for his clients.

This careful balance of customer relationship management and data science is how Jeremy helped SDI double both the customer experience rating and total sales, making SDI the Best-In-Class MRO Digital Supply Chain company.

Jeremy holds a BA in Business Administration from the University of Massachusetts, Amherst.

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712 H Street NE  #1530
Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

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  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs