Customer Experience Advisory Council Member Profile
Jeremy Jordan
SDI
Chief Operating Officer |
Areas of Expertise
Customer Experience Strategy, Customer First Culture, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data
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Jeremy Jordan is the Chief Operating Officer leading all customer services at SDI, Inc. Delivering to a diverse blend of industries as well as customer positions ranging from mechanic to CFO and CPO, Jeremy is laser focused on reducing the total cost of ownership in the often under resourced MRO (Maintenance, Repair and Operations) supply chain. After spending more than two decades in business service organizations helping customers tackle their challenges, Jeremy knows how to effectively collaborate with customers to define their goals, objectives and pain points then unite that information with the data science to execute the right solution. Ultimately, Jeremy unlocks the full value from a spend category previously thought unachievable for his clients.
This careful balance of customer relationship management and data science is how Jeremy helped SDI double both the customer experience rating and total sales, making SDI the Best-In-Class MRO Digital Supply Chain company. Jeremy holds a BA in Business Administration from the University of Massachusetts, Amherst.
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