Customer Experience Advisory Council Member Profile
Jennifer WalkerT Rowe Price
Head of Client Engagement |
Areas of Expertise
Customer Experience Strategy, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment
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Jennifer Walker joined T. Rowe Price August 2019 as Head of Client Engagement. Previously Jennifer was with Macquarie Investment Management for over two years as Global Head of Client Service. In that role she was responsible for the vision of global client service and led teams focused on the day to day servicing of institutional clients around the globe. Prior to joining Macquarie, Jennifer spent more than 20 years of her career at UBS Asset Management in Chicago.
Her last role there was Head of Americas Institutional Client Service which she held for 5 years until she departed in April 2017. In that role she and her team were accountable for the client lifecycle and day to day servicing of institutional clients throughout the region. Jennifer has a degree in International Business and Economics from Benedictine University in Illinois. She holds her 24, 7, 63, 65, 30 and 3 licenses.
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