THE GEORGE WASHINGTON UNIVERSITY SCHOOL OF BUSINESS
  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs
EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Advisory Council Member Profile


Jaap Lamme

Miner Corporation
VP of Operations and Customer Care
Picture

Areas of Expertise

Customer Experience Strategy, Customer First Culture, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
Jaap Lamme is the Vice President of Operations and Customer Care at The Miner Corporation, a leading provider of installation, maintenance and repair services on loading docks and doors, as well as material handling equipment.   Jaap’s primary focus is to drive a customer centric culture of high quality, repeatable and reliable service execution across Miner’s network of Field Service operations.  This includes the development and operation of standard operating processes aligned with customer priorities, customer centric expertise and competence development in Miner’s Operations teams and leverage of (information) technology to enhance execution.

Prior to joining Miner, Jaap spent 27 years at General Electric, where his career combined elements of Customer Service and Support, Quality Management and Assurance and Information Technology. Jaap was instrumental in driving GE’s early adoption of B2B eCommerce, levering budding technologies into GE’s customer strategies.  He was also responsible for implementing an integrated Quality Management System for GE’s Energy division. Jaap is a certified Six Sigma Master Black Belt.

Originally a native of the Netherlands, Jaap now lives with his wife Cindy in Marietta, GA. Their children Max and Olivia attend Auburn University and the University of Georgia respectively.

Digital Badge (Copy to share)
Picture

    Contact Jaap Now

Submit
Picture
712 H Street NE  #1530
Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

EXECUTIVE PROGRAMS at The George Washington University School of Business powered by the Zschool

Empowering individuals and firms to re-imagine how they approach business in today's competitive landscape.
Powered by zSchool
  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs