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EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Customer Experience Advisory Council Member Profile


Henry Wright

Client Experience Officer
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Areas of Expertise

Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
Henry Wright, currently serves as Senior Vice President and Client Experience Officer of Truist Insurance Holdings, Inc. (a division of Truist Financial Corporation).  This executive level position oversees the strategy, planning and execution of the firm’s overall client experience. In this role, Mr. Wright also partners with other members of the executive leadership team and individual businesses to deepen client engagement across the organization. Henry’s responsibilities include: Coordinating, influencing and overseeing the execution of client experience design plans in coordination with the businesses: Acting as a client advocate by driving a client mindset and cross-channel strategies throughout the organization; Establishing KPIs and leveraging analytics and insights to develop a deep understanding of client behaviors and desires, and ensuring these are translated into communication solutions and process improvements; Recommending products and services to improve the end-to-end client journey.

As Client Experience Officer, Having worked in the insurance industry since 1995, Henry joined the Truist organization in 2009 and was most recently responsible for directing and delivering risk solutions for McGriff. Prior to that, he was Vice President & Risk Assessment Manager at Wachovia, EVP & Principal for Enercorp Consulting and a Regional Field Operations Manager at Liberty Mutual.  Henry earned his bachelor’s degree in engineering from the University of Alabama, completed a master’s degree in interdisciplinary studies and psychology at Indiana University and earned an MBA from Strayer University.

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712 H Street NE  #1530
Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

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  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs