Customer Experience Advisory Council Member Profile
Gordon KenmuirBCU
Service Operations Senior Manager |
Areas of Expertise
Customer Experience Strategy, Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data, Customer Experience
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Operations leader with over 25 years in Customer Service and IT Governance. Focused specifically on customer facing operations across multiple industries, including mobile device, retail, IT, Banking, Pensions & HR Outsourcing.
Originally from the United Kingdom, with the last 15 years in the United States, and having managed teams in multiple countries including off shore locations, I bring a rare global perspective to every role I undertake. Adept at leading, developing, retaining and engaging staff across diverse cultures and time zones. A results driven leader who focuses on delivering the right business outcomes, at the right cost through close management of the appropriate KPIs, consistent, innovative and repeatable processes and high team motivation.
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