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EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Customer Experience Advisory Council Member Profile


Frank Spadafora

CREtech
Strategic Advisor and Global Innovation Consultant

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Areas of Expertise

Emerging and transformative technologies, process automation and improvement, customer relationship management, change management and technology adoption, tenant experience and connected workforce strategies.
Frank Spadafora has a distinguished two-decade career on the leading edge of commercial real estate (CRE) technology bridging opportunity and solution delivery at the juncture of people, process, product, and platform. An evangelist for technology adoption, customer experience and success, and digital transformation, Frank is a tireless champion of client-facing transaction teams and a trusted strategic consult to the C-Suite.

Most recently, Mr. Spadafora served as VP, Head of Investor Services Technology at Cushman & Wakefield where he led all facets of business solutions technology including strategy and operations, global AOP and vendor management, product development and implementation, and continual improvement. He has a proven track record of optimizing and improving work processes, elevating insight through data integration and analytics, and future-proofing CRE services through the identification and onboarding of transformative technologies. Frank has consistently delivered value creation and value preservation for the largest global portfolio owners and full-service CRE firms.

In addition to leading multiple service line solution portfolios through M&A and IPO at Cushman & Wakefield, Mr. Spadafora was also a founding member of C&W’s partner-first emerging technology program, leveraging strategic affiliations with VC’s, accelerators, and academic institutions to identify early-stage technologies, and drive from proof of concept to adoption to meet real-world client challenges. He has advised numerous startups on minimum viable product, UI/UX, and go-to-market strategies.

Frank has been recognized as an innovator in the industry securing the 2016 CIO 100 Award for workflow technologies for C&W’s commercial appraisal automation platform, contributing to numerous articles for CRE industry publications, and appearing as a contributor on numerous industry panels and workgroups. 

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712 H Street NE  #1530
Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

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  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs