Customer Experience Advisory Council Member Profile
Frank SpadaforaCREtech
Strategic Advisor and Global Innovation Consultant |
Areas of Expertise
Emerging and transformative technologies, process automation and improvement, customer relationship management, change management and technology adoption, tenant experience and connected workforce strategies.
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Frank Spadafora has a distinguished two-decade career on the leading edge of commercial real estate (CRE) technology bridging opportunity and solution delivery at the juncture of people, process, product, and platform. An evangelist for technology adoption, customer experience and success, and digital transformation, Frank is a tireless champion of client-facing transaction teams and a trusted strategic consult to the C-Suite.
Most recently, Mr. Spadafora served as VP, Head of Investor Services Technology at Cushman & Wakefield where he led all facets of business solutions technology including strategy and operations, global AOP and vendor management, product development and implementation, and continual improvement. He has a proven track record of optimizing and improving work processes, elevating insight through data integration and analytics, and future-proofing CRE services through the identification and onboarding of transformative technologies. Frank has consistently delivered value creation and value preservation for the largest global portfolio owners and full-service CRE firms. In addition to leading multiple service line solution portfolios through M&A and IPO at Cushman & Wakefield, Mr. Spadafora was also a founding member of C&W’s partner-first emerging technology program, leveraging strategic affiliations with VC’s, accelerators, and academic institutions to identify early-stage technologies, and drive from proof of concept to adoption to meet real-world client challenges. He has advised numerous startups on minimum viable product, UI/UX, and go-to-market strategies. Frank has been recognized as an innovator in the industry securing the 2016 CIO 100 Award for workflow technologies for C&W’s commercial appraisal automation platform, contributing to numerous articles for CRE industry publications, and appearing as a contributor on numerous industry panels and workgroups.
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