Customer Experience Advisory Council Member Profile
Emily Merola
Liberty Mutual
VP, Branch Executive |
Areas of Expertise
Customer Experience in your Organization-Navigating Politics of Change
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Emily Merola currently serves as Branch Executive for Liberty Mutual’s Global Risk Solutions covering Western PA, Northern OH and West Virginia. She is responsible for driving growth for 24 of the national account underwriting segments for Liberty Mutual and Ironshore. With over 15 years in the business, she has held strategic positions in client, broker, and underwriter facing roles with a proven record of sales results. Most recently she won a Liberty Mutual spotlight award from her peers for consistency, drive and energy.
With a passion for people and building customer relationships, Emily thrives on service, support and follow-through. A sales leader professional who excels in uncovering customer needs, providing solutions, and handling objections. Her goals consist of motivating internal and external groups and individuals as an effective marketing & sales specialist. She is a proud wife and mother of 3 to Giovanni 15, Jaxon 7 and Isaiah 1. In her spare time you will find her cooking, pruning roses, entertaining guests or spending time at the lake.
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