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EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Customer Experience Advisory Council Member Profile


Emily Merola

Liberty Mutual
VP, Branch Executive
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Areas of Expertise

Customer Experience in your Organization-Navigating Politics of Change
Emily Merola currently serves as Branch Executive for Liberty Mutual’s Global Risk Solutions covering Western PA, Northern OH and West Virginia. She is responsible for driving growth for 24 of the national account underwriting segments for Liberty Mutual and Ironshore. With over 15 years in the business, she has held strategic positions in client, broker, and underwriter facing roles with a proven record of sales results.  Most recently she won a Liberty Mutual spotlight award from her peers for consistency, drive and energy.

With a passion for people and building customer relationships, Emily thrives on service, support and follow-through.  A sales leader professional who excels in uncovering customer needs, providing solutions, and handling objections.  Her goals consist of motivating internal and external groups and individuals as an effective marketing & sales specialist.

She is a proud wife and mother of 3 to Giovanni 15, Jaxon 7 and Isaiah 1. In her spare time you will find her cooking, pruning roses, entertaining guests or spending time at the lake.

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712 H Street NE  #1530
Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

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  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs