Customer Experience Advisory Council Member Profile
Earl Parker Jr.
Vice President of Customer Operations
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Areas of Expertise
Customer First Culture, Customer Experience in your Organization-Navigating Politics of Change
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Earl Parker is an Operations Executive with Delta Dental Insurance Company who currently leads Delta’s Customer Operations Organization. This includes all Enterprise Contact Centers and Government Programs Operations (Medi-Cal Dental and Federal Government Operations) across 3 locations and over 1200 employees.
Within Customer Operations Earl leads the teams that manage all customer service capabilities, workforce management and mail/email correspondence. He also has direct responsibility for the Government Programs functions which include Claims processing, Grievance & Appeals, Enrollment & Billing, Accounting, Finance & Program Administration, Marketing & Member Outreach, Business Development, Dental Policy & Utilization, Quality Management, and Information Management & Security. Earl has been with Delta for the past 3.5 years. Before starting with Delta, Earl spent the past 24 years leading Operations for several large and small organizations including MetLife Insurance Company where he led MetLife’s Retail Annuities, Group Life and Group Dental Contact Center Operations. Earl has done similar work for JP Morgan Chase and First North American National Bank. When not working Earl enjoys watching his daughter participate in sports, listening to live music and listening to audio equipment as a novice audiophile. Earl can be reached at eparkerjr19@gmail.com
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