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EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Customer Experience Advisory Council Member Profile


Earl Parker Jr.

Vice President of Customer Operations
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Areas of Expertise

Customer First Culture, Customer Experience in your Organization-Navigating Politics of Change
Earl Parker is an Operations Executive with Delta Dental Insurance Company who currently leads Delta’s Customer Operations Organization.  This includes all Enterprise Contact Centers and Government Programs Operations (Medi-Cal Dental and Federal Government Operations) across 3 locations and over 1200 employees.  

Within Customer Operations Earl leads the teams that manage all customer service capabilities, workforce management and mail/email correspondence. He also has direct responsibility for the Government Programs functions which include Claims processing, Grievance & Appeals, Enrollment & Billing, Accounting, Finance & Program Administration, Marketing & Member Outreach, Business Development, Dental Policy & Utilization, Quality Management, and Information Management & Security. Earl has been with Delta for the past 3.5 years.

Before starting with Delta, Earl spent the past 24 years leading Operations for several large and small organizations including MetLife Insurance Company where he led MetLife’s Retail Annuities, Group Life and Group Dental Contact Center Operations. Earl has done similar work for JP Morgan Chase and First North American National Bank.

When not working Earl enjoys watching his daughter participate in sports, listening to live music and listening to audio equipment as a novice audiophile.
Earl can be reached at eparkerjr19@gmail.com

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712 H Street NE  #1530
Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

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  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs