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EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Customer Experience Advisory Council Member Profile


Dan Davis

Senior Vice President / Chief Operating Officer
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Areas of Expertise

Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture
Mr. Davis has 28+ years of experience in aging services and has been a Licensed Nursing Home Administrator since 1993.  As the Senior Vice President and Chief Operating Officer for Presbyterian Senior Living, he is responsible for the supervision of PSL operations throughout PSL’s footprint in PA, MD, DE, and OH.

In Mr. Davis’ capacity with PSL, he identifies future opportunities for expansion of products, programming, and services in conjunction with the strategic plan.  He establishes and assures that standards are met for all products and services in accordance with organizational policies and procedures while assuring compliance with federal, state, and local regulations.  In addition, he assures that support is provided to PSL programs and communities to ensure customer satisfaction, quality of care and services, resident rights, operational effectiveness and budget development/compliance.

Mr. Davis has a Bachelor of Science degree from Oklahoma City University Meinders School of Business and a Master of Science degree in Organizational Development and Leadership from Shippensburg University.  He is active in LeadingAge and LeadingAge PA and has served as Treasurer on the board of the state association and as President of the Central PA Chapter.  In addition, Mr. Davis presently serves as Secretary for the Board of Directors for Forgotten Voices International.

Mr. Davis lives in Eastern Pennsylvania with his wife Karen.  They have four adult children and are members of Grace Church of Bethlehem.

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712 H Street NE  #1530
Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

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  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs