Customer Experience Advisory Council Member Profile
Dan Davis
Senior Vice President / Chief Operating Officer
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Areas of Expertise
Your Customers, Their Journey, Customer-Focused Innovation, Customer First Culture
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Mr. Davis has 28+ years of experience in aging services and has been a Licensed Nursing Home Administrator since 1993. As the Senior Vice President and Chief Operating Officer for Presbyterian Senior Living, he is responsible for the supervision of PSL operations throughout PSL’s footprint in PA, MD, DE, and OH.
In Mr. Davis’ capacity with PSL, he identifies future opportunities for expansion of products, programming, and services in conjunction with the strategic plan. He establishes and assures that standards are met for all products and services in accordance with organizational policies and procedures while assuring compliance with federal, state, and local regulations. In addition, he assures that support is provided to PSL programs and communities to ensure customer satisfaction, quality of care and services, resident rights, operational effectiveness and budget development/compliance. Mr. Davis has a Bachelor of Science degree from Oklahoma City University Meinders School of Business and a Master of Science degree in Organizational Development and Leadership from Shippensburg University. He is active in LeadingAge and LeadingAge PA and has served as Treasurer on the board of the state association and as President of the Central PA Chapter. In addition, Mr. Davis presently serves as Secretary for the Board of Directors for Forgotten Voices International. Mr. Davis lives in Eastern Pennsylvania with his wife Karen. They have four adult children and are members of Grace Church of Bethlehem.
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