Customer Experience Advisory Council Member Profile
Courtney Nicholson
Chief Operating Officer
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Areas of Expertise
Customer-Focused Innovation, Customer First Culture;, Customer Experience Functional Alignment, Customer Experience in your Organization-Navigating Politics of Change
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Courtney thrives on finding the perfect blend of sales and operational success for businesses. The idea of taking “ownership” and identifying a business solution was instilled in her at a young age by her entrepreneur father. Finding strategic business solutions is part of Courtney’s DNA. Her extensive sales experience and ability to build and motivate sales and operational teams is beneficial to the bottom line.
Courtney has successfully created businesses from the ground-up, managed businesses through buy-outs and restructures, established change management protocols with successful implementations as well as developed strategies for new growth. She thrives in creating environments for scaleability by establishing new roles and processes to fulfill client needs. She takes great pride in being part of a team that brings visions to reality.
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