Customer Experience Advisory Council Member Profile
Christopher Gloede
CSS International, Inc.
Senior Project and Organizational Change Manager |
Areas of Expertise
Your Customers, Their Journey, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
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Excellence, integrity, continuous improvement, efficient and effective communications, and managing expectations are the cornerstones of my focus and the governors of my actions.
I have helped more than fifty organizations with over seventy-five initiatives. These companies have ranged from small to mid-sized privately owned to fortune one hundred global leaders. Programs have ranged from upgrades to full scale global ERP implementations. I am adept at leveraging skills in logic, business and project management, and operations leadership to support a successful systems and business strategy. I possess excellent communication and team leadership skills; and am passionate for assembling strong teams to meet and exceed expectations.
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