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EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Customer Experience Advisory Council Member Profile


Cassie Fields

Clearent
Chief Revenue Officer - Field Services Division

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Areas of Expertise

Customer Experience Strategy, Your Customers, Their Journey, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
Cassie has a strong leadership track record in the software industry leading all revenue generating functions which include Customer Success, Sales, Demand Generation and Business Development.  In her current role as Chief Revenue Officer for the Field Services Division at Clearent, LLC, she carries P&L responsibilities across 3 SaaS businesses within the Clearent software portfolio.  Here she has scaled a team from 6 to nearly 200 and has increased revenue 4x in just 3 years.  In prior roles, Cassie has lead customer experience functions in cyber security and hospitality industries in SMB to Enterprise market segments.  

Cassie prides herself on driving cross-functional collaboration with a relentless commitment to the customer's journey and experience to achieve exponential growth.  In this pursuit, she and her teams have received industry accolades including Stevie Awards for Sales and Customer Service in the past four consecutive years and individual recognition in 2019 for Sales Director of the Year.  Her involvement as a mentor in #GirlsClub and membership in the exclusive networking group RevenueCollective give her an opportunity to share strategies with both her peers and potential young leaders on the long-term benefit of a customer-centric approach to enterprise value creation.

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712 H Street NE  #1530
Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

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  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs