Customer Experience Advisory Council Member Profile
Cassandra Brown
SITA
Director, Sales and Relationship Management |
Areas of Expertise
Driving customer engagement by identifying process gaps and conducting continuous feedback loops.
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Cassandra is a Customer Success and Operations Global leader, with Sales and Business Development expertise. Cassandra has more than 30 years experience in the aviation and telecommunications industry with a customer centric focus for technology solutions. Throughout her career Cassandra has leveraged her Customer Experience expertise to drive customer engagement and increase Net Promoter scores.
Cassandra has a passion for driving diversity, inclusion, belonging, and to that end she founded a women’s employee resource group at her current Employer. Additionally, Cassandra also serves her local community as an Executive Board of Member of Students Without Mothers.
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