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EXECUTIVE PROGRAMS
at The George Washington University School of Business
offered in partnership with the Zschool

Customer Experience Advisory Council Member Profile


Carmen Sessoms

Change Healthcare
Vice President, Customer Experience
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Areas of Expertise

YOUR Customer Experience Strategy, YOUR Customers, THEIR Experience Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Accelerate & Improve Decisions with Data
Carmen Sessoms, FHFMA serves as the VP, Customer Experience at Change Healthcare. With over 20 years of progressive strategic leadership and healthcare experience in advisory services, product management, business development, strategic planning and consulting, Carmen has worked with all organizational levels in ambulatory and acute care markets for patient access and reimbursement. She also has experience as a revenue cycle leader in academic and for profit health systems. Becker’s Hospital Review nominated Carmen as a Female Vendor: RCM Leaders To Know in 2018.

Carmen is a past president of the Georgia Healthcare Financial Management Association (HFMA) chapter, a recipient of HFMA’s Medal of Honor and possesses the designations of CHFP (Certified Healthcare Financial Professional) and FHFMA (Fellow of Healthcare Financial Management). Carmen has had speaking engagements and published articles with ACHE,HFMA, HIMSS, HANY, NAHAM, HealthLeaders and Becker’s Hospital Review. Carmen received her undergraduate degree and MBA from Mercer University.

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712 H Street NE  #1530
Washington, D.C. 20002

Contact:

Kevin Kellbach
Title: Director, CLAI        
Phone: 202-313-7699   
Email: kellbach@gwu.edu  
Webpage: https://business.gwu.edu/kevin-kellbach

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  • Home
  • About Us
    • About GWSB
    • About zSchool
  • Our Programs
    • Design Thinking Certificate >
      • The DT Difference
      • Faculty and Leadership
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In-Class Experience
      • Online Experience
    • Customer Experience Certificate >
      • The CX Difference
      • Faculty and Leadership
      • Academic Overview​
      • Upcoming Classes
      • Curriculum
      • In-Classroom Program
      • Online Program
      • Program Faq
      • Register Now
    • Transformative Leadership in Disruptive Times >
      • THE TLDT DIFFERENCE
      • Faculty & Leadership
      • Upcoming Classes
      • Curriculum
      • Register Now
    • Going Virtual Certificate >
      • The GV Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • Live Virtual Class Experience
      • Online Experience
      • Register Now
    • Cybersecurity Certificate >
      • Cybersecurity Difference
      • Academic Overview
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Program Faq
      • Register Now
    • Digital Marketing Certificate >
      • Digital Marketing Difference
      • Academic Overview
      • Faculty and Leadership
      • Upcoming Classes
      • Curriculum
      • In Class Experience
      • Online Experience
      • Register Now
  • Contact Us
    • Custom Programs